In accordance with relevant legal regulations, you can return your products within 10 days of receiving them without stating any reason.
The purchased product must be unused, undamaged, with its package intact, returned without missing any accessories or gifts if applicable, and must be resalable.
There are no returns for our discounted and/or campaign products. Only exchanges are made for size, etc. reasons.
It is mandatory - necessary to send the invoice issued in your name along with the product when shipping the item you wish to return to us. Returns or exchanges for products without an invoice will not be processed.
After the return process for the product is initiated under the conditions mentioned above and it reaches us, the suitability of the return to the conditions will be checked. For returns found suitable during the check, the refund process will be completed within 2 business days, adhering to the original payment method. For payments made by credit card, the product fee will be reflected in your account within 1-10 days, depending on your bank.
For return and exchange requests due to a defect in the product, the relevant legal regulations apply. You will be informed about the matter after the product has been inspected.
When your orders are delivered to you, always open the package in the presence of the delivery person and check for any damage. In case of damage, do not accept the product and ask the delivery person to prepare a report.
Return and Exchange Address
drcemalismailoglu.com – Dr Cemal İsmailoğlu
Güldefne Sokak İnnovia Çarşı No: 7
Avcılar/İSTANBUL/Türkiye
Return and Exchange Advantages
For all your returns and exchanges, if you send with our contracted cargo company ( *** CARGO NAME *** ) you can send the shipping costs as recipient-paid. If you send with different cargo companies, the shipping fee will be yours. No returns are processed for our discounted products.
This content has been translated using artificial intelligence technology.
